PoliceComplaint.co.uk – Terms and Conditions

Our Terms and Conditions

PoliceComplaint.co.uk is a trading style of Copious Ltd. Registered in England & Wales. Company Registration No. 11437826. Registered with the ICO Reg No.ZA453238.

Copious Ltd is part of Copious Group Ltd, Registered in England & Wales, Company Registration No. 13308502.

Actions Against Police

We do not give legal advice; Our service is limited to the process and administration of compensation claims.

You do not need to use a claims management company to make a claim. You have the right to use the following to seek redress for free:

Please bear in mind, police complaints are internal disciplinary matters in which no civil claim for compensation can be made. Compensation is not payable solely in police complaints - you will need to make a civil claim for compensation.


No Win No Fee Claim

The No Win No Fee Success Fee for getting your Actions Against Police Claim compensation is based on which expert panel member we refer you to. Our panel consists of:

Satchell Moran Solicitors Limited

The No Win No Fee success fee for this sort of claim is:


There may be a termination fee if you cancel your claim with a panel member after the cooling-off period.


How we will assist you

Copious Ltd provides this site as part of an introductory service that aims to put you in touch with a specialist Action Against Police Solicitor without delay. We will not charge you anything for doing this.

Solicitors on our panel pay a financial contribution to our marketing costs and the up-keep of this website, in order for us to provide this service. Further details about our arrangement with panel firms are available on request. Copious Ltd are not lawyers and do not provide legal advice.

If we feel we cannot help you, we will let you know, and of course you are free to seek advice elsewhere immediately.

Any resulting contract that you enter into for legal services will be with one of our panel solicitors, not Copious Ltd. Copious Ltd therefore, do not accept any responsibility or related liability for any advice given to you or other work carried out on your behalf, by our panel solicitors, or any other solicitor that you chose to appoint. You are under no obligation to instruct one or any of our panel solicitors.

Solicitor firms pay for marketing, call handling and other services. This does not affect the value of your claim in any way. If you are close to the time limit for making a claim, do not wait, contact the solicitor firm immediately.

Contacting us

When telephoning us we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only.

Our policy against abusive calls

We operate a zero tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and Copious Ltd will not hesitate to report such acts to the police.

Site information

The contents of the website do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem.

The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor in your area.

Copyright Notice

This site and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, graphics and devices are protected by copyright, trademarks and other rights of intellectual property owned by Copious Ltd or licensed to Copious Ltd You are permitted to read the contents of this site and make copies of material contained on it for your own personal use. You may also provide copies of reasonable extracts of such material on an occasional free of charge basis to colleagues and clients for their personal use on terms that:

Copious Ltd is acknowledged as the source;

The text is not altered in any way and;

The attention of recipients is drawn to these Terms and Conditions.

All other use and copying of any content of this site, whether directly or by means of a hypertext link, is prohibited unless the prior written consent of Copious Ltd is given. Copious Ltd is committed to protecting your privacy and complies with the Data Protection Act 2018.

Please see our Privacy Policy for further details.

Whilst we take steps to ensure the accuracy of the information accessed via the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it.

Where access to restricted parts of this site is subject to specific terms, those terms apply to the extent that they differ from these Terms and Conditions. Copying from websites of third parties is subject to any requirements applicable to those sites.

Privacy Policy

Copious Ltd is committed to safeguarding the privacy of visitors to our website. Please click here to read our policy to understand how your information will be treated. This policy may vary from time to time so please check it regularly.

Marketing Materials

If you currently receive marketing materials from PoliceComplaint.co.uk and no longer wish to do so, please email info@fairweatherclaims.co.uk. The emails sent and received may be monitored to ensure compliance with internal policies and to protect the business.

Governing Law and Jurisdiction

These conditions are governed by the laws of England and Wales.

Limitation of Liability

Your use of this site is at your own risk. Save for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even where we have been advised of the possibility of the same. Applicable law may not allow the limitation or exclusion of liability for certain damages, so this limitation or exclusion may not apply to you in its entirety.

Complaints Procedure

We pride ourselves in providing a professional service. If You are not happy with Our service in any way, we would like to hear about it. A full copy of Our complaints policy and procedure can found on Our complaints page on Our website  here.